How to download Xbox One X 4K game assets on your regular Xbox One With the Xbox One X around the corner, the regular old Xbox One will allow you to begin preparing for the big day by downloading. If your download is taking a long time or doesn't complete, try the solutions at Troubleshoot slow game or app downloads on Xbox One. Troubleshoot game or app installation problems on Xbox One. If you're having problems when trying to download an Xbox One game or app, you may need to update your console. For example, if you see a “Download stopped” error, you may need to install an update before the download can complete. Would you like to contact Support.
The option to gift someone an Xbox Game is one of the most impressive features of Xbox One, and Windows 10. We talked about it in much detail in our step to step guide, but if you running into an issue because your Xbox Game Gifting is not working as expected, and the person didn’t get your gift or worst you aren’t able to send one, what should you do?
Xbox Game Gifting not working
In this post, I am talking about the possible issues when it comes to “Gifting a digital Xbox game”, and how to resolve it. Stay assured, even if nothing works, you can always contact Xbox Support to get your money back.
Limit on the number of “Digital Gift” games
I am sure you would want to gift to a number of people because its holiday, or maybe because you want to, know that Microsoft had put a limit (per account basis) on how many you can send in a day.
Consumers are restricted to limit of two copies for any one title on sale, and the maximum of 10 such sale copies within 14-days. This makes sure the sale is not abused by just one person.
Some games are not available under “Buy as gift” option
Xbox One Not Downloading Games
Like I said in my last post, that not everything is available for sale. This includes Extensions, Game Pass, etc. It is also possible that some Game companies do not want to get listed under this option to protect their sale or they want to sell it as physical game copies. If you don’t see the option of “Buy as gift”, this could be one of the reasons.
Your Gift was missed
When you send a gift, the process is instant. An email is sent, and if you have used a gamer tag, a message from Xbox Live should be available for the person. In case it didn’t happen this is what you should do:
Find the Gift Code under your Billing Section:
Go to your Microsoft Account Billing, and look for the order you placed. Expand it, and select “View gift code”. If the code is still active, you can copy, and send it again over email.
In case you see the code is not active, you will get a clear note on which gamertag used it. It is possible that you might have selected a wrong gamer tag. Nothing can be done if that’s the case.
Many a time, the recipient deletes the email or the message, and this is where it comes handy.
Contact Support:
If the above-mentioned solution doesn’t work, and your code is not used, you can connect with Xbox support here after 12 hours. Sometimes it takes a bit more time than usual.
The Recipient can’t redeem the code
It is possible that you have gifted a game to a young friend of yours who have no idea of how this “Redeem” process works. In that case, you might have to get on a call and tell him how to do it. However in case, the young person has restriction because he holds a child account, you will have to talk to his parent. It’s possible that game isn’t suited for his age, and is blocked. Parents will have to change settings for him.
There is one rule of thumb though. Always make sure to gift someone who lives your country or region. That way, if the game has region restrictions, your gift will not be wasted.
If nothing works for you, and parents have denied your gift, your friend lives in a country where he cant play the game, or maybe he already has the game, and so on. It’s time you contact the support.
Most of the time, Support will refund you. Just be genuine about it.
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You can also check the service status in Xbox Assist. Press the Xbox button to open the guide, then select System > Xbox Assist. Select My Xbox Assist, then choose Xbox Live Status.
If the status is up and running but you’re still having trouble redeeming a code, try the following solutions.
Did you enter the code correctly?
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Typos are the most common reason for code errors, and certain characters aren’t accepted: These are A, E, I, O, U, L, S, 0, 1, and 5.
Is your code for Xbox?
Many codes look similar and some Xbox games include codes meant to be used at the publisher’s website instead of through Xbox Live. Xbox codes have 25 characters and appear like this:
xxxxx-xxxxx-xxxxx-xxxxx-xxxxx
Was the code already redeemed with a different Microsoft account?
Make sure that you didn’t already redeem the code, possibly under a different gamertag or Microsoft account. If you live in a household where others have access to your codes, check that it wasn’t redeemed by someone else.
Is your account suspended or does it have a balance due?
Codes can’t be activated or used if your Microsoft account is suspended or has a balance due. You must resolve all account suspensions and unpaid balances before you can use the code.
- If your Xbox subscription is suspended, see Your Xbox subscription is suspended.
- If you have a balance due on your Microsoft account, see How to pay a past due balance for an Xbox subscription.
Are you getting an error message with an error code?
If you receive an error message with an error code when redeeming a prepaid code, go to Error & status code search to find a solution for your specific error code.
Because error messages can be generated by service outages, check the Xbox Live service status for alerts (displayed at the top) before searching for your error code. Refreshing this page will update the status displayed at the top.
Are you getting an error message without an error code?
If you receive an error message without an error code when trying to redeem a code, try the following solutions: